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Technical
How can I manage my subscriptions?
If you no longer wish to subscribe to Olivastu newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters or you can do it by logging into your Olivastu account.
How do I link my social media account to my Olivastu account?
You can link your Facebook account with Olivastu account simply by logging in with Facebook.
I've forgotten my password, how do I reset it?
If you've forgotten your password, it's really simple to get back into your account. Step 1 - Head over to our sign-in page by clicking here or it can be found in the upper right-hand corner of the home page. Step 2 - Click on 'Forgot your password?' mentioned on the Login window. Step 3 - Enter your email and verify with a Captcha. Step 4: Once done, you will receive an email with a link to reset your password.
How can I make changes to the details on my account?
You can change the details on your account at any time in 'My Account'. To make changes to your password, email address, delivery address or payment method, follow these simple steps: Step 1: Log in to your account. Step 2: Go on 'My Account' Step 3: From here you can manage your contact information, subscription, Address, and Default Shipping Address.
I'm having trouble with your website, what should I do?
We are in the process of updating our website regularly but we make sure your experience with us is hassle-free. Even then, if there's something bothering you, feel free to write to us at support@olivastu.com or chat with us by clicking on the chat icon displayed at the bottom left-hand side of the website.
I'm having trouble entering an address on my account, what should I do?
You can add, remove, and update your address details by logging into ‘My Account’ and clicking on ‘Address Book’.
I'm having trouble signing in to my account, what should I do?
You must sign in to your account before you can shop with us or if you want to see or track your orders. Please make sure you are using the correct email id to login. If you are still unable to login, feel free to write to us at support@olivastu.com or chat with us by clicking on the chat icon displayed at the bottom left-hand side of the website.