Order Issue

Order confirmation delay

As soon as you place an order with us, you would receive a confirmation via email. In any case, if you don't get the mail, you can always view your orders under 'My Orders' after logging in to your account.

I'm missing an item from my order, what should I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each of them can arrive at different times.

Can I amend my order?

We're quick with packing your order up which means we can't accommodate any changes once you've placed it. This includes changing the delivery option, delivery address or the payment method. However, you can cancel your order any time before it is dispatched.

Can I cancel my order?

Yes, you can cancel your order before it has been dispatched. To cancel, call us on 08712 455 645, write to us on support@olivastu.com or chat with us by clicking on the chat icon displayed at the bottom left-hand side of the website.

What if something isn’t right on my invoice?

If you have any issues with your invoice that you've received from Olivastu, please get in touch with Customer Care that can get this sorted for you. You can call us on 08712 455 645, write to us on support@olivastu.com or chat with us by clicking on the chat icon displayed at the bottom left-hand side of the website.

How can I cancel my order - Consumer Contracts Regulations 2013

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you to have fourteen calendar days from the day of receiving the product to cancel the contract with us and we shall issue a refund for the same.

Why is the product code on my delivery note different from the website?

The product code on your delivery note is unique to the size and colour combination of your item. This may vary from the general code found in the 'Product Details' section on the item page.

I've received a faulty item, what should I do?

We want to sort out any issues with faulty items straight away. As soon as you discover a fault, please contact our Customer Care Team by choosing one of the below options with the order number: Chat: Click on the chat icon displayed at the bottom left-hand side of the website. Call: 08712 455 645 Mail: support@olivastu.com

What do you mean by discreet packaging?

We respect your privacy and, thus, we send our packages in a discreet packaging such that no one knows what it contains and from where it is.

I've received an incorrect item, what should I do?

We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back.

Can I track and trace my order?

Yes, you will receive an email with your track and trace number as soon as we have sent out your order. You can trace your package at royalmail.com